FAQs Home General Information

Who is NJOY?

NJOY is a pioneer in vaping and a leader in revolution against combustible cigarettes. The brand was founded in 2006 and has continued to serve as an innovation and thought leader in the vaping industry. The company also holds a contract with the National Institute of Drug Abuse (NIDA) to supply a standard research electronic cigarette for use in independent, government-funded clinical studies in leading academic institutions in the U.S. - a project with enormous potential to improve the lives and well-being of smokers in the United States and across the world.
How do I contact NJOY?

You can contact us at any time by email at [email protected] or call us at 833-ASK-NJOY Monday through Friday 9:00AM EST to 5:00PM EST.
What is an e-cigarette?

A battery-operated device that contains e-liquid and an atomizer (a heating element). When you draw from the mouthpiece, the heating element - powered by a battery - aerosolized the e-liquid. The e-liquid generally includes nicotine, glycerin, propylene glycol and flavorings, and many NJOY products also contain lactic acid. Please see the specific product for any other ingredients
What is a vape device?

A vape device consists of a rechargeable battery and a tank or pod that screw together. It's powered on and off by the user via a button or by drawing on the device. The tank is filled with e-liquid heated by the atomizer inside the tank. The result is a flavorful, satisfying vapor.
What is e-liquid?

The main ingredients by volume in NJOY's vape e-liquids are propylene glycol (PG) and vegetable glycerin (VG). Additional ingredients include nicotine and flavorings. The e-liquid in all flavors of the NJOY Daily, Loop & Ace products also contain lactic acid. We also offer Smooth Blend which are formulated with 1,3 Propanediol, an alternative to Propylene Glycol. Some users find this formulation to have a smoother taste and a less harsh throat hit. All of NJOY's e-liquids are made in the USA with domestic and imported ingredients, and contain pharmaceutical grade PG, VG and nicotine.
Where are NJOY e-liquids made?

NJOY e-liquids are formulated and blended in the U.S. with domestic and imported ingredients and pharmaceutical-grade vegetable glycerin, propylene glycol and nicotine.