WARNING: This product contains nicotine.
Nicotine is an addictive chemical.
WARNING: Vaping products contain nicotine, a highly addictive chemical.
AVERTISSEMENT : Les produits de vapotage contiennent de la nicotine. La nicotine crée une forte dépendance.
WARNING: This product contains nicotine which is a highly addictive substance. WARNING: Cuimsíonn an táirge seo nicitín, ar substaint an-andúile é.
This product contains nicotine which is a highly addictive substance.
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Frequently Asked Questions

Frequently Asked Questions

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    FAQs Home General Information

    General

    • Who is NJOY?

      NJOY is a pioneer in vaping and a leader in revolution against combustible cigarettes. The brand was founded in 2006 and has continued to serve as an innovation and thought leader in the vaping industry. The company also holds a contract with the National Institute of Drug Abuse (NIDA) to supply a standard research electronic cigarette for use in independent, government-funded clinical studies in leading academic institutions in the U.S. - a project with enormous potential in the United States and across the world.

    • How do I contact NJOY?

      You can contact us at any time by email at [email protected] or call us at 833-ASK-NJOY Monday through Friday 9:00AM EST to 5:00PM EST.

    • What is an e-cigarette?

      A battery-operated device that contains e-liquid and an atomizer (a heating element). When you draw from the mouthpiece, the heating element - powered by a battery - aerosolizes the e-liquid. The e-liquid generally includes nicotine, glycerin, propylene glycol and flavorings, and many NJOY products also contain lactic acid. Please see the specific product for any other ingredients

    • What is a vape device?

      A vape device consists of a rechargeable battery and a tank or pod that screw together. It's powered on and off by the user via a button or by drawing on the device. The tank is filled with e-liquid heated by the atomizer inside the tank. The result is a flavorful, satisfying vapor.

    • What is e-liquid?

      The main ingredients by volume in NJOY's vape e-liquids are propylene glycol (PG) and vegetable glycerin (VG). Additional ingredients include nicotine and flavorings. The e-liquid in all flavors of the NJOY DAILY and ACE products also contain lactic acid. All of NJOY's e-liquids are made in the USA with domestic and imported ingredients, and contain U.S.P. PG, VG and nicotine.

    • Where are NJOY e-liquids made?

      NJOY e-liquids are formulated and blended in the U.S. with domestic and imported ingredients and U.S.P. vegetable glycerin, propylene glycol and nicotine.

    Online Sales

    • Is NJOY updating its online sales policies on njoy.com?

      Due to recent policy changes announced by our shipping partners, our ability to deliver NJOY products directly to you will be impacted. As a result, we will no longer accept online orders on our website, as of March 24, 2021, effective 12:00 a.m. (ET). NJOY products will continue to be available through our extensive network of retail locations and we encourage you to use the store locator tool to find a retail location near you.

    • When is the last day to place orders on njoy.com?

      Your last day to place orders on the NJOY website will be March 23, 2021, effective 11:59 p.m. (ET).

    • What happens to orders still currently pending on njoy.com?

      All orders accepted before March 23, 2021, 11:59 p.m. (ET) will be fulfilled as soon as possible. A tracking number will be provided as soon as your order ships.

    • Where can I purchase NJOY products now?

      You will still be able to purchase NJOY products from authorized retailers, as well as online through Electric Tobacconist. To find an NJOY Authorized Retailer near you, we encourage you to use our store locator tool here.

    • What if I don't have a retailer listed near my location?

      At this time, all current authorized retail locations are listed on our store locator tool. We encourage you to check back in the future, as we continue to grow our network of authorized retailers.

    • Who is Electric Tobacconist?

      Electric Tobacconist is an authorized online seller that will offer NJOY products for sale online.

    • When can I start ordering NJOY products from Electric Tobacconist?

      Electric Tobacconist will begin offering NJOY products on March 16, 2021, in eligible locations. To find out if you’re eligible, please contact our friendly customer service team.

    • How can I get started ordering NJOY products from Electric Tobacconist?

      To purchase NJOY products through Electric Tobacconist’s website, you will be required to set up an account on their website. Account creation also requires you to complete Electric Tobacconist’s age and identity verification process. Please click here to create an account with Electric Tobacconist, which will require you to complete age and identity verification and provide your payment information. Once your account has been verified and created, you may order NJOY products through Electronic Tobacconist for delivery.

    • Will Electric Tobacconist require my account to be age verified?

      Yes, to ensure that you're of legal age to order nicotine products, Electric Tobacconist requires your age and identity to be verified. Please see the answer above.

    • What NJOY products will be available on Electric Tobacconist?

      All of our NJOY ACE and DAILY products will be available for purchase on Electric Tobacconist. Here is a list of our products:

      • NJOY ACE Device
      • NJOY ACE PODS Menthol - 5% Nicotine by Weight
      • NJOY ACE PODS Classic Tobacco - 5% Nicotine by Weight
      • NJOY ACE PODS Menthol - 2.4% Nicotine by Weight
      • NJOY ACE PODS Classic Tobacco - 2.4% Nicotine by Weight
      • NJOY DAILY Menthol - 4.5% Nicotine by Weight
      • NJOY DAILY Rich Tobacco - 4.5% Nicotine by Weight
      • NJOY DAILY EXTRA Menthol – 6% Nicotine by Weight
      • NJOY DAILY EXTRA Rich Tobacco – 6% Nicotine by Weight

    • What if I need a replacement of a defective product after NJOY’s online store shuts down?

      Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.

    • What about the satisfaction guarantee if I made the purchase in March 2021?

      The Satisfaction Guarantee, which you can find here, will remain unchanged for all online orders placed prior to March 23, 2021, effective 11:59 p.m. (ET).

    • What happens to my account information if NJOY will no longer accept online orders?

      Your information will continue to be handled in accordance with our Privacy Policy, which can be found here. NJOY.com will continue to serve as a resource to our customers, and we encourage you to reach out with any additional questions.

    All Topics

    General
    Who is NJOY?
    How do I contact NJOY?
    What is an e-cigarette?
    What is a vape device?
    What is e-liquid?
    Where are NJOY e-liquids made?
    Online Sales
    Is NJOY updating its online sales policies on njoy.com?
    When is the last day to place orders on njoy.com?
    What happens to orders still currently pending on njoy.com?
    Where can I purchase NJOY products now?
    What if I don't have a retailer listed near my location?
    Who is Electric Tobacconist?
    When can I start ordering NJOY products from Electric Tobacconist?
    How can I get started ordering NJOY products from Electric Tobacconist?
    Will Electric Tobacconist require my account to be age verified?
    What NJOY products will be available on Electric Tobacconist?
    What if I need a replacement of a defective product after NJOY’s online store shuts down?
    What about the satisfaction guarantee if I made the purchase in March 2021?
    What happens to my account information if NJOY will no longer accept online orders?

    Can’t find what you’re looking for?

    Our friendly Customer Service team is here to help.

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