Be sure you are logged into your njoy.com account. Click ACCOUNT located in the top right of your screen. From there click ACCOUNT SETTINGS and update your account details.

We don't retain customer credit card information on our company servers. They're stored with encrypted tokens through a third-party vendor, a Level 1 Service Provider for DSS Compliance.

Two-Factor (or Two-Step) authentication is an extra layer of security designed to verify a user’s claimed identity, while further protecting the user’s personal information. In addition to requiring an email and password, we send a code to the user’s phone (via SMS or call) that must be verified to both create an account and log into an account.

By adding a second layer of security to your account, 2FA reduces the chance of someone other than you being able to access your account if your password is stolen or your phone is lost, since it is less likely someone else has your second-factor information.

On njoy.com, you will first enter your email and a password. Then, instead of immediately gaining access to your account, you will be prompted to verify your identity by providing a security code which will be sent to the phone number associated with your account. You can receive this security code via SMS or an automated voice call.

2FA is required at both account creation and each time you log into your account.

There is an option to resend the code in case you entered an incorrect phone number or the security code failed to deliver. In the event that you still have not received the code after a second attempt, contact a member of our friendly Customer Service team via email at [email protected] or call 1-833-ASK-NJOY.

At NJOY, we only sell our products to adult smokers and vapers who are 21 years of age or older. To ensure we meet this commitment, we have partnered with best-in-class identity verification providers to confirm that the user is 21 or over by checking the provided information against various public records.

If you are verified, your future orders will be verified as well. If you make any changes to your njoy.com account, such as billing or shipping address updates, your account will need to be verified again. You will be prompted to do so before you make a purchase on njoy.com

If we are unable to confirm your age, please check the below guidelines:

• Is your photo ID uploaded using the correct orientation? Make sure the photo on your ID is not rotated in the upload (vertical IDs need to be vertical, horizontal IDs need to be horizontal).
• Is the uploaded photo on your ID blurry or does it have a glare mark? If so, please retake the photo and upload again.
• Is your uploaded photo too small? Please retake the photo with your ID closer to the camera and upload again.
• Is your ID valid and current? Unfortunately, we are not able to accept expired IDs.

If the system is still unable to confirm you, please contact our friendly Customer Service team online, by email at [email protected] or by phone at 1-833-ASK-NJOY.

You can choose to receive the security code either by SMS text or by voice call.

You cannot change your first or last name on njoy.com for your account security and for age verification integrity. We apologize for any inconvenience this may cause.