By having an NJOY.com account you are able view your order history, tracking information, and save your shipping and payment information for quicker checkout. This also allows us to easily verify your age as required by law.
Be sure you are logged into your NJOY.com account. Click ACCOUNT located in the top right of your screen. From there click ACCOUNT SETTINGS and you are able to update your account details and payment information.
We don't retain customer credit card information on our company servers. They're stored with encrypted tokens through a third-party vendor, a Level 1 Service Provider for DSS Compliance. When checking out on NJOY.com, your previous payment method will appear in a drop-down provided by the third-party vendor allowing you to select your payment method of choice.
Two-Factor (or Two-Step) authentication is an extra layer of security designed to verify a user’s claimed identity, while further protecting the user’s personal information. In addition to requiring an email and password, we send a code to the user’s phone (via SMS or call) that must be verified to both create an account and log into an account.
By adding a second layer of security to your account, 2FA reduces the chance of someone other than you being able to access your account if your password is stolen or your phone is lost, since it is less likely someone else has your second-factor information.
On njoy.com, you will first enter your email and a password. Then, instead of immediately gaining access to your account, you will be prompted to verify your identity by providing a security code which will be sent to the phone number associated with your account. You can receive this security code via SMS or an automated voice call.
2FA is required at both account creation and each time you log into your account.
There is an option to resend the code in case you entered an incorrect phone number or the security code failed to deliver. In the event that you still have not received the code after a second attempt, contact a member of our friendly Customer Service team via email at [email protected] or call 1-833-ASK-NJOY.
At NJOY, we only sell our products to adult smokers and vapers who are 21 years of age or older. To ensure we meet this commitment, we have partnered with best-in-class identity verification providers to confirm that the user is 21 or over by checking the provided information against various public records.
If you are verified, your future orders will be verified as well. If you make any changes to your njoy.com account, such as billing or shipping address updates, your account will need to be verified again. You will be prompted to do so before you make a purchase on njoy.com
If we are unable to confirm your age, please check the below guidelines:
If the system is still unable to confirm you, please contact our friendly Customer Service team online, by email at [email protected] or by phone at 1-833-ASK-NJOY.
You can choose to receive the security code either by SMS text or by voice call.
You cannot change your first or last name on njoy.com to ensure all online orders are shipped only to the verified account holder. We apologize for any inconvenience. If you would like to update your first or last name, please create a new account on njoy.com by clicking here.
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