Order NJOY products right here on our site or you can purchase them at a variety of authorized retailers near you, including most major convenience and drugstore chains nationwide. Visit our store locator.
NJOY products are for adult smokers and vapers of legal purchasing age. We take this responsibility very seriously. To purchase products online from njoy.com, you are required to verify you are 21 years or older before your purchase can be completed. Identity verification is done securely by a reputable third-party verification system (the same service used by many government agencies, Fortune 1000 companies and online merchants). If you purchase your products at a retail location, you must be of the legal age required by local law. Please be prepared to show a valid ID.
To ship your order as quickly as possible, orders made on njoy.com are communicated to the warehouse almost immediately. Because of this, edits cannot be made to completed orders. Please make sure to review all items in your shopping cart prior to confirming and completing your order.
NJOY charges sales tax and excise tax in states where we are required to by law. We apologize for any inconvenience.
We hope you won't have any order issues. If you do, please contact our friendly Customer Service team at [email protected] or call us at 833-ASK-NJOY.
NJOY products are for adults smokers and vapers who are 21 years of age or older. We take this responsibility very seriously. Identity verification is done securely by a reputable third-party verification system (the same service used by many government agencies, Fortune 1000 companies and online merchants). This may mean that our system was not able to verify you on the first try. Please contact our friendly Customer Service team at [email protected] or call us at 1-833-ASK-NJOY. Once you are verified, your status will be updated. California orders require phone verification before shipping per California state regulations. Please make sure you provide a valid phone number when placing an order.
We’re sorry you’re not able to find the product you are looking for. We discontinue some products from time to time and apologize for any inconvenience.
Customer satisfaction is our top priority! Simply visit our Satisfaction Guarantee page by clicking here to find out how.
Your order may have been cancelled due to one of the following reasons:
In these cases, the order will be cancelled and refunded in full. If you believe your order was cancelled in error or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.
NJOY offers free standard shipping for all customer orders over $50 (before taxes) that are shipped within the United States. If using a promotion code, the subtotal amount before the code is applied is used to calculate whether the shipping cost is applicable. Please note, if your state requires ASRD or excise tax on shipping, you will be charged the applicable amounts to fulfill your order.
California and Washington state laws require that your billing and shipping address be identical in order for us to ship our products to you. Therefore, if you change your billing information, we will automatically update your shipping information to match.
At this time, we cannot ship to PO Box addresses as per state and local regulations.
Please allow up to 5-7 business days for delivery on orders from our website. NJOY aims to ship orders from our warehouse within 24-48 hours. We do not ship on Saturday, Sunday or national holidays
NJOY offers two expedited shipping options when items are in stock: Next Day Air shipping and 2-day Air shipping. Orders must be placed before 12:00 pm Eastern Time to get 2nd Day Air or Next Day Air shipping. Free shipping does not apply to expedited orders. Please note that not all orders are eligible for expedited shipping.
When you place an order on njoy.com, you will get a shipment notification when your order has shipped. Check your spam/junk folders if you have not received the shipment notification within 3 business days of placing your order. If you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.
You will receive an email with a tracking number once your order has been processed, and then you will receive a notification when the shipment is out for delivery. Additionally, at any time after you’ve placed an order, you can log into your account, click review order, then track shipment to see the status of your order.
Items on backorder are items not currently in our warehouse. You'll get a shipment notification when the items are in stock and have shipped. You can always reach out to us online, by email at [email protected] or 1-833-ASK-NJOY for updates.
Due to some state and local regulations, NJOY does not ship everywhere in the United States. If you are receiving an error at check out, there may be a restriction in place for your shipping address preventing the completion of your purchase. For more information and to see if a restriction applies to you, please research your state and local regulations.
Due to state and local regulations, adult signature and the addressee's proof of ID is required upon delivery for purchases shipped to certain states. The following states require adult signature: California, Delaware, Hawaii, Iowa, Massachusetts, Minnesota, North Dakota, Oregon, Texas, Virginia and Washington. These states are subject to change.
Additionally, adult signature and the addressee's proof of ID are required upon delivery for all first-time orders and for all orders with a shipping address that differs from the billing address on file. This applies to all states where NJOY products are delivered.
Due to state and local regulations, adult signature and the addressee’s proof of ID are required upon delivery for purchases shipped to certain states. The following states require adult signature: Delaware, Hawaii, Iowa, Massachusetts, Minnesota, North Dakota, Oregon, Texas, Virginia, California and Washington. These states are subject to change.
Additionally, adult signature and the addressee’s proof of ID are required upon delivery for all first-time orders and for all orders with a shipping address that differs from the billing address on file. This applies to all states where NJOY products are delivered.
Due to state law, NJOY will no longer accept online orders for delivery to New York addresses after June 29, 2020. We encourage you to click here to find an NJOY Authorized Retailer near you where products remain available for purchase.