Your order may have been cancelled due to one of the following reasons:

• Your cart subtotal exceeds the maximum dollars per transaction permitted on NJOY.com;
• Your order exceeds the purchase limits in place for NJOY products on a calendar month basis (see the FAQ page  here); 
• Your age cannot be verified; or
• Your order has been flagged due to suspicious activity on your account.

In these cases, the order will be cancelled and refunded in full. If you believe your order was cancelled in error or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.