NJOY Pre-Filled Tanks

How long does a Pre-Filled Tank last?

It varies. A number of factors will affect the lifespan of the Pre-filled Tank: the length of your draw, the strength of your draw and how often you use it.
How should I store NJOY Pre-Filled Tank?

Store your NJOY Pre-Filled Tank in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your NJOY Pre-Filled Tank in direct sunlight or near sources of heat. Keep your NJOY Pre-Filled Tank dry and do not allow it to contact liquid.
Is the color of the NJOY Pre-Filled Tank e-liquid the same as the color shown on the box?

No, NJOY does not use dyes to color our e-liquid. The color displayed on the box is an artistic representation of the flavor, not the actual color of the e-liquid.
Why do I see a bubble at the top of my NJOY Pre-Filled Tank?

This is normal and expected. The tank contains 3mLs of e-liquid but the tank capacity is slightly larger causing a bubble to form at the top.
Will my NJOY Pre-Filled Tank leak?

NJOY Pre-Filled Tanks are designed to prevent leakage however, a partially full tank may leak slightly during changes in pressure from altitude or air travel. We recommend that partially full tanks be unscrewed from the battery and the end caps be securely fit back onto the Pre-Filled Tank for these conditions.
How many NJOY Pre-Filled Tanks can I buy in a calendar month?

NJOY.com has purchase limitations in place for its products to prevent unauthorized resale.
Per calendar month, purchases of NJOY Pre-Filled Tanks are limited to the following: 3 NJOY PFT or compact battery devices and 100 NJOY Pre-Filled Tanks, cumulatively across all flavors and strengths. The purchase limit resets on the first of every month.
In cases where an order has surpassed the monthly purchase limit, the order will be cancelled and refunded in full. If you believe these limitations were incorrectly applied to your order or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.

NJOY Compact Battery

How should I store NJOY Compact Battery?

Store your NJOY Compact Battery in a clean, dry, and cool place that is below 77˚F (25˚C). Keep out of reach of children and pets. Do not leave your NJOY Compact Battery in direct sunlight or near sources of heat. Keep your NJOY Compact Battery dry and do not allow it to contact liquid.
How long will it take the NJOY Compact Battery to fully recharge?

The NJOY Compact Battery features a Fast USB Charging capability. It will only take around 90 minutes for the unit to fully charge when using the included micro-USB cable with a 5W USB power adaptor. You should not use any other adaptor.
Why won't my NJOY Compact Battery work, it is on & fully charged but the LEDs are not lighting?

NJOY's Compact Battery is equipped with a built-in over-usage protection. When the battery is used continuously for more than 7 seconds, the output is de-energized and the power is locked out. We included this feature to prevent accidental activation while the device is in your pocket, purse, or luggage. We recommend toggling the battery to the OFF position when not in use. To reset the device, simply toggle the ON/OFF switch to OFF and then back ON.
Why are all 3 LEDs lighting up when I squeeze my NJOY Compact Battery?

This can mean one of 2 things. First, it can mean that your tank is not fully engaged and the battery is not detecting a tank is connected. You should notice all 3 of the LED lights light up when your tank is fully engaged by squeezing the shell of your unit. The lights will only appear for about a second. If the tank is not properly screwed in when squeezing the shell, all 3 LEDs will remain lit. If this occurs, remove the tank, clean the connection area of any debris, insert the tank, and reconnect. If this does not solve the problem it may mean that the tank is defective. If that is the case, please contact us at [email protected] or call us at 833-ASK-NJOY.
Why are all 3 LEDs flashing 3 times when I squeeze my NJOY Compact Battery?

This means that the battery has detected a shorted tank. Remove the tank and inspect the connection points on both the tank and the battery for any foreign material. Replace your tank and begin vaping.
What are the 2 bottom LEDs flashing twice when I squeeze?

This is simply an indication that the battery needs to be recharged. To charge the compact battery simply plug in your micro-USB charger into the port on the side of the device.