NJOY.com has purchase limitations in place for its products to prevent unauthorized resale.
Per calendar month, purchases of NJOY King packs are limited to the following: 100 NJOY Kings packs, cumulatively across all flavors and strengths. The purchase limit resets on the first of every month.
In cases where an order has surpassed the monthly purchase limit, the order will be cancelled and refunded in full. If you believe these limitations were incorrectly applied to your order or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.
The NJOY LOOP is a rechargeable, convenient vaping product that is available in a sleek and long-lasting battery case accessory. It feels like a pack of smokes in your pocket.
An individual battery stick has enough charge to last 30-40 puffs. Battery sticks can be recharged on the go using the charging case accessory allows use throughout the day. For more information on how to use the LOOP click here.
We recommend storing your LOOP battery sticks and Pods in the Charging Case at room temperature when not in use. This will ensure that both batteries remain charged and will keep the tank mouth clean between uses.
If a battery stick is inserted in the charging case without a pod attached you will not be able to remove it from the case. All you have to do is take a pod, insert it into the charging case on top of the battery stick, turn the pod clockwise to screw it into the battery stick, and once securely fastened pull the pod back out to remove the battery stick. We recommend always charging the battery sticks with a pod attached for easy removal.
Due to the compact design of the LOOP, the connection point between the Pod and the battery may feel warm to the touch when in continuous use. We recommend holding the LOOP by the battery stick while in use.
The LOOP Pods are designed to prevent leakage however, a partially full tank may leak slightly during changes in pressure, high temperatures, or if left unused for an extended period of time. We recommend that partially full Pods be unscrewed from the battery and the end cap be securely fit back onto the Pods for these conditions.
NJOY.com has purchase limitations in place for its products to prevent unauthorized resale.
Per calendar month, purchases of NJOY LOOP devices and pods are limited to the following: 3 NJOY LOOP vaping devices and 50 NJOY LOOP pod packs, cumulatively across all flavors. The purchase limit resets on the first of every month.
In cases where an order has surpassed the monthly purchase limit, the order will be cancelled and refunded in full. If you believe these limitations were incorrectly applied to your order or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.
It varies. A number of factors will affect the lifespan of the Pre-filled Tank: the length of your draw, the strength of your draw and how often you use it.
NJOY Pre-Filled Tanks are preserved best at room temperature when stored in an upright position.
No, NJOY does not use dyes to color our e-liquid. The color displayed on the box is an artistic representation of the flavor, not the actual color of the e-liquid.
This is normal and expected. The tank contains 3mLs of e-liquid but the tank capacity is slightly larger causing a bubble to form at the top.
NJOY Pre-Filled Tanks are designed to prevent leakage however, a partially full tank may leak slightly during changes in pressure from altitude or air travel. We recommend that partially full tanks be unscrewed from the battery and the end caps be securely fit back onto the Pre-Filled Tank for these conditions.
NJOY.com has purchase limitations in place for its products to prevent unauthorized resale.
Per calendar month, purchases of NJOY Pre-Filled Tanks are limited to the following: 3 NJOY PFT or compact battery devices and 100 NJOY Pre-Filled Tanks, cumulatively across all flavors and strengths. The purchase limit resets on the first of every month.
In cases where an order has surpassed the monthly purchase limit, the order will be cancelled and refunded in full. If you believe these limitations were incorrectly applied to your order or if you have any questions, please contact our Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY.
The compact battery is best stored in an upright position. We recommend setting the battery to the OFF position when not in use.
The NJOY Compact Battery features a Fast USB Charging capability. It will only take around 90 minutes for the unit to fully charge when using the included micro-USB cable with a 5W USB power adaptor. You should not use any other adaptor.
NJOY's Compact Battery is equipped with a built-in over-usage protection. When the battery is used continuously for more than 7 seconds, the output is de-energized and the power is locked out. We included this feature to prevent accidental activation while the device is in your pocket, purse, or luggage. We recommend toggling the battery to the OFF position when not in use. To reset the device, simply toggle the ON/OFF switch to OFF and then back ON.
This can mean one of 2 things. First, it can mean that your tank is not fully engaged and the battery is not detecting a tank is connected. You should notice all 3 of the LED lights light up when your tank is fully engaged by squeezing the shell of your unit. The lights will only appear for about a second. If the tank is not properly screwed in when squeezing the shell, all 3 LEDs will remain lit. If this occurs, remove the tank, clean the connection area of any debris, insert the tank, and reconnect. If this does not solve the problem it may mean that the tank is defective. If that is the case, please contact us at [email protected] or call us at 833-ASK-NJOY.
This means that the battery has detected a shorted tank. Remove the tank and inspect the connection points on both the tank and the battery for any foreign material. Replace your tank and begin vaping.
This is simply an indication that the battery needs to be recharged. To charge the compact battery simply plug in your micro-USB charger into the port on the side of the device.
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WARNING: This product contains nicotine. Nicotine is an addictive chemical